Terms and conditions of sale



We start by saying that these terms and conditions govern exclusively sales by Edsylver.us.

ARTICLE 1

1.1 - The prices of our goods are shown in euros, all taxes included, except a share of the handling and shipping charges. (See delivery costs and times).
1.2 Edsylver.us reserves the right to change its prices at any time. Products will be invoiced based on the prices in effect when the order is placed.
1.3 - Title to the goods remains vested in Edsylver.us until full receipt of the price by Edsylver.us

ARTICLE 2

On the Internet : edsylver.us
You can also order:
By telephone from France on 05.34.30.50.59. From Monday to Friday from 10 a.m. until 7 p.m. On +33.5.34.30.50.59 outside France.
Edsylver.us reserves the right to cancel or refuse any order placed by a customer with whom there is a dispute concerning payment for a previous order.

ARTICLE 3

You must confirm that you have read and agree to these terms and conditions of sale before placing your order. Approval of your order therefore means acceptance of these Terms and Conditions of Sale.
Unless proven otherwise, the data recorded by Edsylver.com is proof of all transactions between Edsylver.com and its customers.

ARTICLE 4

Our product offers and prices are valid for as long as they appear on our website and for as long as stocks last. Offers for products that are not kept in stock in our warehouse are valid based on availability from our suppliers.
Information on product availability is provided when you place your order. This information comes directly from our suppliers and errors or changes can occur under exceptional circumstances. In the event that a product becomes unavailable after placing an order, we will inform you by e-mail or by post as soon as we receive this information from our suppliers. Your order will be automatically cancelled and you will be refunded in full if your bank account has been debited.

ARTICLE 5

5.1 Overview
Products purchased on Edsylver.com are delivered to the delivery address you provided during the order process. When you order several products at the same time and these products have different delivery times, the order delivery time is based on the longest time. However, Edsylver.com reserves the right to split deliveries. Only goods shipped will be debited. Handling and shipping costs will only be invoiced for a single shipment. Edsylver.com cannot be held liable for consequences due to a delay in routing by our carriers. If a shipment is delayed, a mail will be sent to you.
Any order not shipped within 30 days of ordering will be cancelled unless stipulated otherwise and notified in the offer of sale.
If payment is made by cheque, the order will only be processed when the cheque has been received and cashed. As a result, the applicable delivery dates in this case depend on the day on which we receive the cheque and may therefore be different from those given on the day the order was placed.
5.2 - Delivery problems
You must notify the carrier and Edsylver.com of any reservations concerning the product delivered within 3 days of receiving the product.

ARTICLE 6

You may pay for your purchases:
  • either by credit card: Visa, MasterCard, American Express,
  • or by PayPal,
  • or by cheque, which must be issued by a bank domiciled in mainland France or Monaco.

    Cheques are paid in when they are received. Cheques must be sent to:
    ADAR Innovations - 78 Allées Jean Jaurès, 31000 TOULOUSE, France.

    In the special case of pre-ordered items: your card may be debited up to 3 working days before your order is shipped.

    ARTICLE 7

    In the case of a product refund as mentioned in Articles 5 and 8, the refund will be paid within 30 days after receiving the products from us.
    The refund will be made by cheque addressed to the customer who placed the order and sent to the invoicing address.
    No collect on delivery shipment will be accepted for any reason whatsoever.

    ARTICLE 8

    8.1 - You have 14 days from the day you receive the product to return it if it is not suitable. You will be responsible for returning it and for the postage costs. Only the price of the purchased product(s) will be refunded. Returns should be sent to:
  • ADAR Innovations - 78 Allées Jean Jaurès, 31000 TOULOUSE- France. We will only accept product returns in their complete, original state (packaging, accessories, instructions, etc.), in good condition and accompanied by a copy of the purchase invoice. Returns that are incomplete, damaged or soiled by the Customer will not be accepted.

    ARTICLE 9

    Our website has a secure payment system: As well as adopting the SSL encryption process, we have also reinforced all the scrambling and encryption processes to protect all sensitive data linked to means of payment as efficiently as possible. Payments are made to the Ultra Secure site of our partner bank.

    ARTICLE 10

    Our Customer Service department is available to provide any information or answer any questions:
    Mail : info@edsylver.com
    Tél: 05 34 30 50 59
    Fax : 05 34 30 50 61
    International : + 33 5 34 30 50 59
    Address : ADAR Innovations EdSylver -- 78 Allées Jean Jaurès -- 31000 TOULOUSE

    ARTICLE 11

    Some products, such as software, are subject to personal and specific licensing rights that regulate copies, public broadcast and rental. You must comply with the general conditions of sale for these products. Edsylver.com can in no way be held responsible for other uses of these products.

    ARTICLE 12

    The products sold comply with current French legislation and with all standards applicable in France. Edsylver.com cannot be held liable in the event of non-compliance with the legislation of the country to which the product is delivered (for example, if the product is forbidden). It is your responsibility to check with local authorities about the rules for importing and using the products and services you intend to order.
    Photos are provided for illustrative purposes only. For exact product specifications, please read the description provided for each product. Do not hesitate to contact us if you have any doubts or if you need additional information.
    Edsylver.com is responsible only for the content of pages it publishes.
    Edsylver.com cannot be held liable for any obvious errors between the product specifications and its representation and/or conditions of sale.
    Of course, if you have any questions about the products, you can contact our Customer Service at: 05 34 30 50 59.
    If a purchase is made for professional purposes, Edsylver.com can in no way be held liable for any indirect damage resulting hereunder, or for loss of business, loss of profit, loss of opportunity, damages or costs that may arise from the purchase of the goods. Please note that it is good practice to back up all of the data contained in the products purchased. Edsylver.us cannot be held liable for any loss of data or files or for damages defined in the preceding paragraph. If it is totally or partially impossible to use the goods, including equipment incompatibilities, this cannot justify any compensation or refund or invoke the liability of Edsylver.us.

    ARTICLE 13

    You are entitled to the statutory guarantees of compliance of the purchase with the contract and any hidden defects, in accordance with the statutory provisions set forth in appendix 1 to these terms and conditions.
    The stipulations of this article do not prevent you from the right of withdrawal set forth in article 8.
    Contractual guarantee
    Goods purchased on Edsylver.com may be covered by a warranty. This is indicated on the product data sheet available on the website. You can contact Customer Services by e-mail for information concerning the after-sales service for any product failures or faults at: 05 34 30 50 59. You must keep the product purchase invoice to be able to use the product warranty.
    The contractual warranties do not cover:
    - replacement of consumables (batteries, atomisers, refills),
    - abnormal or non-compliant use of the goods. You are asked in this respect to read the instructions for use supplied with the goods closely,
    - failures related to accessories (power leads, etc.),
    - faults and their consequences due to actions by a repairer not approved by Edsylver.us,
    - faults and their consequences linked with any outside cause.
    However, you are, in any event, covered by the provisions of the legal warranty, including those relating to the legal warranty defined in article 13 above.

    ARTICLE 14

    This contract is subject to French law. The language of this contract is French. In the event of litigation with professionals and/or merchants, the courts of Toulouse will be deemed competent. In the event of litigation, only French courts will be deemed competent.

    ARTICLE 15

    Personal information and data are required to manage your order and our commercial relationships. They may be provided to companies that contribute to these relationships including those responsible for carrying out services and orders and for their execution, management, processing and payment. This information and data are also kept for security reasons, in order to meet legal and regulatory obligations and to enable us to improve and personalise the services we offer you and the information we send you. In accordance with the Data Processing and Freedom Law of 6 January 1978, you are entitled to access and correct all of your personal data. Contact us in writing for this purpose.
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EDSYLVER

electronic cigarette maker since 2008



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